Quality Assurance Analytics im CRM überwacht und analysiert die Qualität von Daten, Prozessen und Interaktionen. Diese systematische Analyse nutzt Statistical Process Control, Anomaly Detection und Compliance Monitoring. Data Quality Metrics tracked Completeness, Accuracy und Consistency. Process Quality measured Adherence und Efficiency. Interaction Quality scored Customer Communications. Automated Quality Checks identified Issues proaktiv. Root Cause Analysis diagnosed Quality Problems. Quality Trending showed Improvement oder Degradation. Compliance Scoring ensured Regulatory Adherence. Team Quality Benchmarking compared Performance. Continuous Improvement Loops actioned Insights. Quality Impact Analysis linked zu Business Outcomes. Dies führt zu höherer Gesamtqualität und reduzierten Errors.
